 Brussels (BE), 29 and 30 October 2009
location:
CEN/CENELEC Meeting Centre
Avenue Marnix 17
BE - 1000 BRUSSELS
For more information please download the information package, including the programme, general information and registration form. You can also register online. If you wish more information on EIPA, please go to www.eipa.eu. You can also contact Ms Noëlle Debie, Programme Organiser, tel.: +31.43.3296226, fax: +31.43.3296296, e-mail:
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Three areas of services which really matter to people - energy, banking and transport (trains, buses and trams) - are causing the most problems for consumers, according to a new EU Report published today by the European Commission. The 2nd EU Annual Consumer Markets Scoreboard Report screens more than 20 goods and services sectors (including food, clothing, footwear, financial services, energy and telecoms) against 5 key consumer indicators - prices, switching, satisfaction, complaints and safety. The aim is to identify where markets have a high risk of malfunctioning for consumers. Consumer conditions in the retail electricity market will be the target of an in-depth market analysis by the Commission in 2009.
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SECTION 1: THE CONSUMER MARKETS SCOREBOARD
Consumer MarketWatch is a process to investigate markets from a consumer perspective to assess if they are functioning effectively for consumers - or if further investigative or corrective actions are necessary.
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I am very pleased to be here today to present the results of the 2nd Annual Consumer Scoreboard. As you know the central purpose of the Consumer Market Scoreboard is to make the market more transparent and accountable to citizens. It does so by measuring key indicators such as the degree of satisfaction of consumers, the prices they pay or the choices they have.
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Dear Madam or Sir,
You are cordially invited to attend the Euro Coop conference: "Time to commit! Consumer Cooperatives Actions against Climate Change", that will take place on 31st March 2009 from 9.30 am to 1.00 pm at the European Economic and Social Committee in Brussels. You will find all details in the programme attached, both in English and French.
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  On 18 December 2008, the European Parliament voted to revise the European legislation on toy safety. Overall, ANEC is of the opinion that the new directive will certainly bring some improvements to the safety of children in Europe. Toys in food will be more strictly regulated and warnings on toys will have to be more visible and easy to undestand.
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Dear Members and Observers of ECCG,
Before sending the detailed minutes of the meeting, we would like to provide you with the following operational conclusions:
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Face à la généralisation des actions en justice en cas de litige, la France a depuis plusieurs années développé des modes alternatifs de règlement des conflits, notamment par la voie de la médiation.
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